Simple Life Abroad Awareness

Last Updated: November 2024

1. Introduction

Adapting to Life Abroad Course ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our educational services.

2. Personal Data Categories Collected

We may collect the following categories of personal data:

• Contact information (name, email address)
• Location data (province/region)
• Educational preferences and interests
• Technical information (IP address, browser type, device information)
• Usage data and course interaction patterns

3. Purposes of Processing

We process your personal data for the following purposes:

• Providing educational content and course materials
• Personalizing your learning experience
• Communicating about our services
• Improving our educational offerings
• Complying with legal obligations
• Fraud prevention and security purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Educational records may be retained for up to 7 years.

6. POPIA Rights

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Objection to processing
• Withdrawal of consent
• Data portability where applicable
• Deletion of personal data in certain circumstances

7. Consent Handling

We obtain your consent before processing personal data where required by law. You may withdraw consent at any time by contacting us. Withdrawal will not affect the lawfulness of processing based on consent before withdrawal.

8. Third-Party Processors

We may engage third-party service providers to assist with our operations. These providers are bound by contractual obligations to protect your data and use it only for specified purposes.

9. Cross-Border Processing

Your personal data may be transferred to and processed in countries outside South Africa. We ensure appropriate safeguards are in place for such transfers.

10. Contact Information

For privacy-related inquiries, contact us at:

• Email: privacy@lifeabroadcourse.co.za
• General inquiries: hello@lifeabroadcourse.co.za

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

Last Updated: November 2024

1. Educational Purpose

Adapting to Life Abroad Course provides educational content solely for informational and awareness purposes. Our content is designed to provide general guidance about cultural adaptation and everyday life considerations when relocating to a new country.

2. Acceptable Use

You agree to use our services only for lawful educational purposes. You may not:

• Use our content for commercial purposes without permission
• Distribute or reproduce content without authorization
• Attempt to reverse engineer or extract proprietary information
• Engage in any activity that disrupts our services
• Use our platform for illegal activities

3. No Immigration, Legal, Employment, or Outcome Guarantees

IMPORTANT DISCLAIMER: We do not provide:

• Immigration advice or visa guidance
• Legal advice or consultation
• Employment assistance or job placement services
• Guarantees of successful adaptation or specific outcomes
• Professional counseling or therapy services

Our content is purely educational and should not be relied upon as professional advice.

4. Intellectual Property

All course content, materials, trademarks, and intellectual property remain the exclusive property of Adapting to Life Abroad Course. You are granted a limited, non-transferable license to use the content for personal educational purposes only.

5. Payment Terms

If applicable, all fees are charged in South African Rand (ZAR). Payments are processed securely through approved payment providers. Subscription fees are billed in advance and are non-refundable except as outlined in our Refund Policy.

6. Limitation of Liability

To the maximum extent permitted by South African law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Personal decisions made based on our educational content
• Third-party actions or services
• Technical issues or service interruptions

7. User Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account
• Ensuring accuracy of information provided
• Complying with all applicable laws
• Seeking professional advice where appropriate
• Making informed decisions about your personal circumstances

8. Termination Conditions

We may terminate or suspend access to our services immediately if you violate these terms. You may terminate your account at any time by contacting us. Upon termination, your access rights cease immediately.

9. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Africa, with venue in the North West Province.

10. Modifications

We reserve the right to modify these terms at any time. Changes will be effective upon posting. Continued use of our services constitutes acceptance of modified terms.

11. Contact Information

For questions about these terms, contact us at:

• Email: legal@lifeabroadcourse.co.za
• General inquiries: hello@lifeabroadcourse.co.za

Last Updated: November 2024

1. Eligibility Criteria

Refunds may be granted under the following conditions:

• Request made within 14 days of purchase
• Significant technical issues preventing course access
• Content materially different from description
• Duplicate payments or billing errors
• Valid reasons determined at our discretion

2. Request Steps

To request a refund:

• Contact our support team at refunds@lifeabroadcourse.co.za
• Include your order number and purchase details
• Provide reason for refund request
• Submit within the 14-day eligibility window
• Allow up to 5 business days for review

3. Required Information

Your refund request must include:

• Full name and email address used for purchase
• Order number or transaction ID
• Date of purchase
• Detailed reason for refund request
• Screenshots or evidence if applicable

4. Processing Timelines

Refund processing follows these timelines:

• Initial review: 3-5 business days
• Approval notification: Within 24 hours of review
• Processing time: 5-10 business days
• Bank processing: 3-5 business days additional
• Total timeframe: Up to 15 business days

5. Refund Method

Refunds will be processed using the following methods:

• Credit/debit card: Refund to original payment method
• Bank transfer: Direct deposit to provided account
• Digital wallet: Refund to original wallet
• Cash payments: Bank transfer to nominated account
• No cash refunds available

6. Exceptions and Limitations

Refunds may be denied for:

• Requests after the 14-day period
• Courses completed in their entirety
• Change of personal circumstances
• Dissatisfaction with educational style
• Technical issues on user's end
• Fraudulent or suspicious activity

7. Partial Refunds

Partial refunds may apply when:

• Significant portion of content accessed
• Promotional pricing was applied
• Bundle purchases with mixed usage
• Administrative fees may apply

8. Abuse Prevention

To prevent abuse of our refund policy:

• We monitor refund patterns per user
• Repeated refund requests may be declined
• Account suspension for policy violation
• Legal action for fraudulent claims

9. Dispute Resolution

If your refund request is denied, you may:

• Request review by senior management
• Provide additional supporting evidence
• Escalate through formal dispute process
• Seek mediation if necessary

10. Contact Details

For refund requests and inquiries:

• Primary: refunds@lifeabroadcourse.co.za
• General: hello@lifeabroadcourse.co.za
• Phone support available during business hours
• Response time: 48 hours maximum

11. Policy Updates

This refund policy may be updated periodically. Changes will not affect existing purchases made before the update date.

Last Updated: November 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving our services.

2. Types of Cookies Used

We use the following types of cookies:

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to show relevant content

3. Purpose of Cookies

We use cookies to:

• Ensure proper website functionality
• Remember your login status and preferences
• Analyze website traffic and user behavior
• Improve user experience and content delivery
• Provide personalized educational recommendations
• Prevent fraud and enhance security

4. Consent Model

We operate under a consent-based model:

• Essential cookies are used automatically for functionality
• Non-essential cookies require your explicit consent
• You can withdraw consent at any time
• Consent choices are stored for 12 months
• You will be re-prompted if settings expire

5. Withdrawal Options

You can manage cookie preferences by:

• Adjusting browser cookie settings
• Using our cookie preference center
• Clearing existing cookies from your browser
• Disabling specific cookie categories
• Opting out of marketing cookies

6. Browser Cookie Management

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Site Permissions → Cookies

7. localStorage Usage

We use browser localStorage to:

• Store cookie consent preferences
• Remember user interface settings
• Cache educational progress data
• Store form data temporarily
• Improve loading performance

8. Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics for website analytics
• Payment processors for transaction security
• Content delivery networks for performance
• Social media platforms for sharing features
• Email service providers for communication

9. Cookie Retention

Different cookies have different retention periods:

• Session cookies: Deleted when browser closes
• Preference cookies: Stored for 12 months
• Analytics cookies: Stored for 24 months
• Marketing cookies: Stored for 12 months
• Security cookies: Stored for 30 days

10. Data Protection

Cookie data is protected through:

• Encryption of sensitive information
• Secure transmission protocols
• Regular security audits
• Limited access controls
• Compliance with privacy regulations

11. Contact Information

For questions about our cookie policy:

• Email: cookies@lifeabroadcourse.co.za
• General inquiries: hello@lifeabroadcourse.co.za

12. Policy Updates

We may update this Cookie Policy periodically. Material changes will be communicated through website notifications or email.